Digital Card Delivery Policy

1. Delivery of digital cards (METRO CARDS)

All digital cards sold on our website are instantly downloadable and also delivered exclusively by email to the address provided during checkout. No physical products will be shipped.

2. Delivery timeframe

Most digital cards are delivered instantly or within a few minutes of a confirmed order. However, depending on order volume and payment verification, delivery may take up to 24 hours.

3. Order and payment confirmation

• After you place an order, you will receive an order confirmation email.
• Once payment is successfully processed and the order is verified, the digital card delivery is automatically initiated.
• You will receive a second email containing the digital card details.

4. What to do if your digital card does not arrive

If you do not receive your digital card within the expected timeframe, please take the following steps:

• Check your spam or junk folder: Automated emails can sometimes be filtered by email providers.
• Verify the recipient's email address: In your order confirmation email, ensure that the recipient's email address was entered correctly.
• Contact support: If you still cannot locate the digital card, please contact our customer support team at support@healthmetros.com with your order number.

5. Restrictions and liability

• We are not responsible for delivery delays or failures caused by an incorrect or invalid email address provided by the purchaser.
• We are not liable for lost or deleted digital cards after successful delivery. It is the customer's responsibility to keep the digital card information secure.
• Digital cards may be subject to additional terms and conditions, which are typically found on the product page. This may include restrictions on use, validity periods, or non-transferability.

6. Returns and cancellations

As our digital cards are instantly delivered, we do not offer returns or refunds on these purchases. In rare cases of technical errors, please contact customer support for assistance.